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Delivery order (Delivery Information)


 

Delivery and Returns :

We are dealing with Construction Material which is seldom returned post delivery. As per our return policy, we can accept returns / change or return only on mutually agreed terms. Otherwise there will be no returns accepted post delivery. There will be no refund on un conditional returns.

How do I check the current status of my delivery order ?

Once your order is confirmed, we will share the order id and tracking details via E-mail/SMS. You can then TRACK ORDER by logging into your brickcart Account’s MY ORDERS section or you can check the status of your order by contacting our customer support team.

 

When will I receive my order ?

Standard Delivery timeline is 24 hrs., however in exceptional delys proper information will be shared with the customer On brickcart website, against each product, a delivery time line is mentioned. Scheduled date and time will be confirmed with the customer once an order is placed by our customer support team. The details will be shared over SMS and Email.

 

How will the delivery be done ?

We have a dedicated team of delivery personnel and a fleet of vehicles operating across the city which ensures timely and accurate delivery to our customers.

 

Cancellation Timeline

Cancellation time line needs to be followed strictly, only till the shipment has not begun. In case if the shipment takes time for more than a day it will be informed to the customer. Customer can request a cancellation during this period. In all conditions the cancellation time line will be 3 days maximum subject to non shipment and non delivery, post it there will be no cancellation.

 

What are the delivery charges ?

Delivery charges vary with the products and quantity ordered. Detailed delivery chart is available on the website.

 

Do you deliver in my area ?

Delivery charges vary with the products and quantity ordered. Detailed delivery chart is available on the website.

 

What are Booking Charges

10% of full order amount or Booking amount will be collected through online Payment on Payment gateway remaining amount will be on COD basis. Please refer to the Return and Cancellation policy for further details in case if you have paid 10 %.

 

How Brickcart will help in litigation

Brickcart will be responsible for chargeback / disputes / complaints/non-delivery & will arrange to provide documents from Seller towards any dispute. In case docs are not provided in a timely manner or insufficient documents are provided. Atom will have the right to recover the amount from Brickcart. For delivery related disputes signed POD is required or take acknowledgement (duly signed by customer) for delivery of the product